Privacy Policy

Dausto ("Company") dedicates itself to shielding the privacy of our business partners along with visitors who access our website.

Our Privacy Policy defines the information we gather as well as our management methods and disclosure protocols together with your rights to access that information.

Your active use of our Site or services implies that you allow data practices described within this Policy under applicable law's provisions.

1. Information We Collect

Our Site gathers particular business and personal user information which you submit through its interface as well as system data that automatically registers when users interact with our Site.
Account creation as well as order placement requires us to collect your business and personal contact data that includes name, business name, job title, business address, email address, phone number and additional contact-specific information. You must provide us with a GST number or other tax identification information which we need for invoice preparation.
Order and Transaction Information refer to the complete records that include merchandise order product details together with quantity and customization details along with transaction amounts. All special instructions sent by you for your orders become part of the stored record system.
Payment on the Site occurs through secure third-party payment gateways which include [Payment Provider] among others. The complete credit card information and bank account data are kept securely outside our server facilities. The storage of transaction references along with essential record-keeping information includes the last four digits of a card and payment confirmation codes together with the cardholder name.
Our website automatically tracks technical information from users such as IP addresses and device information in addition to browser details and page visit statistics and timestamp records. The Site exploits tracking technologies alongside cookies to collect user statistics that improve user experience. A complete breakdown exists in Section 5 (Cookies and Tracking) of this document.
The correspondence records between you and us include all contact that begins through email or contact form or phone communications. Your communications with us regarding products and support requests along with your letters of feedback come under our data collection. Your preference choice regarding email marketing services is carefully documented by our system.

2. How We Use Your Information

Our organization employs collected information for multiple business needs.

Order Fulfillment appears as our primary use of information to proceed with merchandise order processing. Product production or assembly follows at the same time as customization application and shipping coordination and status tracking functions.
Your contact information allows us to send messages directly related to your orders starting from confirmations to shipping updates and any necessary clarification regarding product modifications. We will send newsletters and product updates alongside promotional offers to all subscribers and consenters. You have the ability to end marketing email communications anytime through our system.
The data you provide with your account enables you to log in and check previous orders and set preferences in addition to controlling your account settings. The account management process requires us to notify users about their password and to relay major service updates through important announcement emails.
Usage data and customer feedback enables analysis of our platform and product offerings as well as service development for business enhancement purposes. Our Site uses analytics tools including Analytics Service which helps us analyze website performance and detect issues for better user experience while enhancing traffic understanding and performance.
Belonging to the information you give us enables our team to handle your customer inquiries and complaints alongside your requests. Under these circumstances we use your account together with your order data for efficient assistance.
Application of your data for legal purposes and compliance needs includes transaction record maintenance for tax audits in addition to Terms of Condition enforcement and legal claim defense or exercise activities (e.g., maintaining transaction records for tax/audit purposes). The Indian laws enforce companies to maintain particular business transaction data for preset durations.
When we plan to process your personal data for purposes excluded from the above-mentioned explanations we will define and explain the use to you during data collection and obtain your consent when needed. Your information will be used for extra purposes following your consent agreement and complying with legal requirements.

3. Legal Basis for Processing (Applicable to Indian Law)

The processing of your information for our operations in India occurs on the lawful bases identified in the Digital Personal Data Protection Act of 2023 and other relevant national laws.
Our service delivery needs Contractual Necessity to perform several required data processing operations. The processing of your personal and business information begins when you create an account or place an order since it allows us to deliver the merchandise and related services according to the contractual obligations.
There are specific situations where your permission serves as the basis for processing your information. Basis for consent stands as the principle through which we obtain permission either to send you unrelated marketing correspondence or to handle any sensitive personal information. When consent functions as the grounds for your rights you can request withdrawal of your consent at any moment (discover Section 7: Your Rights).
To fulfill our legal obligations we process data for requirements like financial record storage as well as responding to official inquiries or legal court demands.
Our organization processes your information because it serves our legitimate business interests such as system security and service enhancement and software protection and vital announcement distribution but also for keeping official records. Our legitimate data processing activities will take effect under these conditions as long as your data protection rights remain stronger than our interests.

4. Data Sharing and Disclosure

Your personal information enjoys complete privacy protection since our company avoids the practice of selling customer data to external parties. Information sharing takes place in specific defined situations but we do not sell personal data.

Service Providers obtain needed information from us to perform the tasks we assign them directly. This includes:

Shipping Partners such as courier and logistics services providers [Shipping/Courier Service] acquire your delivery information including contact name and address and telephone number to fulfill order deliveries.
The payment gateway [Payment Provider] manages secure payment transactions between customers and our business. The company requires these personnel to protect your monetary information.
We partner with accepted manufacturing or supply companies to make specific order materials which include merchandise parts or components. The suppliers will get access to the minimal order information needed for completion (e.g. company identification for customized products).
Our usage includes IT and Analytics Services where we work with cloud hosting providers to store data or contract [Analytics Service] to undertake analytics of usage patterns. Providers whose activities are restricted to delivering services to our company will process our data according to their service requirements.
The Company may transfer personal information to new owners when conducting a business merger, acquisition or asset sale. We guarantee that either the new entity will honor the privacy provisions set in this statement while notifying affected parties if any changes to these policies occur.
We will reveal information to authorized third parties including courts and law enforcement bodies or regulatory bodies which we in good faith believe requires such disclosure as mandated by law or to (a) adhere to legal obligations or requests, (b) implement our Terms and Conditions or other agreements or (c) protect Dausto and our customers' rights or safety with others or (d) detect and prevent fraud or security issues.
We require your direct authorization to share information with other parties apart from instances mentioned previously.
The usage of your data by external service providers remains restricted to specified purposes because we make sure they have appropriate data protection and confidentiality responsibilities.

5. Cookies and Tracking Technologies

The Site employs both cookies and similar technologies in order to deliver and enhance our services:

Types of Cookies: This site employs “functional cookies to ensure it operates correctly, such as session ID, for the shopping cart, to authenticate the client or to facilitate the displayed contents.” It also uses analytics cookies “so that we can understand how people use the site.” We do not use any advertising cookies and display ads directly on our site at the moment (or if we do, we shall collect your consent where possible).
Online Advertisement and Cookies: We use cookies on the Site. If you continue to browse the Site, you consent to the placing of cookies on your device as per the terms specified here. According to user preferences or legal requirements, notifications may be added under the title of cookie notifications or cookie consent. It is possible to enable or to enable the cookies but these can be disabled in the web browser though, blocking all cookies may limit site features like the login and cart.
Data Tracking: We may employ statistics and analysis tools, including, [Data Tracking Service] that utilizes cookies or tracking pixels. Some of these assist in collecting such information as accumulation of traffic and interaction with it. This information is usually not attributed to a specific person to be used for any other purpose apart from research analysis.
Do Not Track Signals: As of now, the response of this website to Do Not Track signals of web browsers is negative. In compliance with the guidelines laid down in this Policy, it is our policy to collect data in the following way.

6. Data Security and Storage

It is our policy to ensure the confidentiality of any personal and business information that may be collected from or about you:

Security Controls: In this aspect, some of the security measures include Data encryption and importantly, secure browsing for data in motion by the use of the all important and highly effective HTTPS support, firewalls, and secure optimized dedicated servers together with access controls. If you typed in your User name/password, or any other personal and/or confidential info, using a keyboard on our Site, those signals are encrypted.
Limited Exposure: Apart from the company’s authorized employees and any contractor who needs the information to conduct his/her business, the information should not be disclosed to third parties.
No Warranty: As to the data security we try our best to safeguard your information but no data transmitted over internet or stored in electronic medium is 100 percent safe. This means that we cannot consider safety to be definitive. In case of a data leak, we will deal with such cases without any breach of the law and regulation requirements to users and the authorities.
Data Storage: Your personal information could be stored and may be processed in the servers located in India or other countries (for example, in connection with cloud solutions provided in other countries). In either of the cases, sufficient measures shall be taken to protect such data as per the Indian data protection laws. If personal information is transferred out of India, the same will be achieved in compliance with the law (for instance through contractual means such as standard contractual clauses or where the country to which it is transferred is approved by the Indian authorities should that be possible.
Duration: Personal and business data is stored for the time that is necessary to fulfill the objectives mentioned in this policy or comply with legal requirements. For example:

Hear information relating to specific accounts is retained as long as the account being referred to is still active. In case of closing your account with us, we will immediately delete your personal information or make it anonymous in a reasonable period after the account is closed, but retains the data where it is necessary due to legal requirements.

Records of orders and invoice data are maintained for at least [X] years to follow up the tax and accounting policies. If you have only contacted us regarding our services but did not create an account or set up an order with us, then we may only retain the contents of your inquiry for a somewhat shorter length of ([Y] months) unless you request the opposite. We make regular data refresh and purge the system of any outdated data or convert it into non-personal information.

7. Your Rights and Choices

As for the present policy, every person using our Site has the same rights concerning his or her personal information. Under computerization laws of Indian law and the data protection acts that apply to the product, you have the following rights (noting that certain restrictions may hold):
Access and Portability: You have a right to receive the copy of the personal data processed by us and other relevant information in relation to this. Where possible, you may also ask for the data in electronic form that could be manipulated by another software or program.
Rectification: You have the right to request for any of your information to be changed since it might be wrong or outdated. As for most of the more fundamental information, you are also able to modify it on your own by searching by your account.
The right of deletion: you have the right to delete your individual data. As such we shall consider such requestful to the level that is acceptable while keeping certain information disclosed to some extent at our discretion legally allowed (for instance records of transactions for auditing).
Consent: In the situations where you have given us your consent to process your data (for example, sending newsletters), you have the right to withdraw this consent. This will not have implications to the lawfulness of processing under consent prior to such withdrawal. Concerning your choice to opt out of marketing communications, to do this, please unsubscribe or email us.
Right to object and Right to restriction: You can seek direction to the company not to further process your data – for example, you may object to the data being processed in the first place if it is inaccurate or the processing is unlawful. This is therefore a precaution that will be taken to ensure such requests are reviewed and responded as needed in line with the law.
Grievance and Complaint: This organization has complied to the rules of Indian IT Act to appoint Grievance Officer. In case you have any concerns or complaints over how your information is processed, use the following contacts to contact the Grievance Officer at [Grievance Officer Email] or by writing to [Contact Address]. We will consider and kindly try our best to handle your complaint as soon as possible. Failing this, you can take the complaint to the next level where under the law it is applicable you may approach the Data Protection Authority/ Board or the concerned government agency in India.
For the purpose of exercising any of these rights, one may use the Privacy email or simply write to [Contact/Privacy Email] with a request. In some occasions, we may require some form of identification from you in order to process some of your requests to our site. We shall respond to any request that has been made within the period allowed by the law.

8. Third-Party Links and Services

Third party websites of related links could be presented on our site or somebody’s services can be integrated into our site (for example, the player for video or the buttons for sharing in the social networks). Please note:

When you access any third party link, you will be redirected to third party website whose content is not owned by us. As for the information, content, privacy policies and practices of other websites linked or referred to in the Site, we are in no way responsible for such websites and their content and practices.
It is advisable on your part to consider going through the privacy policies of each and every website you intend to visit or any external service you intend to use.
This policy focuses on the collection of information by Dausto through our own site and services only.

9. Children’s Privacy

Our Site and the Services are provided to a general audience, and are not intended for the use of any person under the age of eighteen (18) years. We are at most specific in respect of those among them[individuals] whose ages do not exceed eighteen years yet and we do not knowingly collect their personal data. If you are beneath the age of eighteen years, it is prohibited for you to engage in any activity on this Site or to provide any personal information to us. If we are aware that we have processed data obtained from a child, we will initiate the process of erasing the data in question. Regarding the account contact person, they have to be an adult from the legal point of view as per the laws prevailing in the country.

10. Updates to this Privacy Policy

It is our policy to provide you with the updates of this Privacy Policy whenever there is any changes in our operation or when there are changes needed due to legal requriements and regulations. Finally, whenever we change this Policy, we will update the ‘Effective Date’ that is stated at the top of this Policy. In case of material changes, these notices may be supported with an increased visibility (for example, a pop-up on our website or an email to the users). We also want to assist you in understanding our commitment to the protection of your information; therefore, kindly go through this Policy from time to time.

11. Contact Us

If you have any queries, concerns, or for any kind of clarification over the information processing practices being discussed in this Privacy Policy then please reach out to us at:

Email: support@dausto.com
Postal Address: 7th floor, Emaar Colonnade, Golf Course Ext Rd, Badhshahpur, Sector 66, Gurugram, Haryana 122018

You may also write to the following email address or send mail to the above address with the specific subject ‘grievance’ for a grievance officer to address you on any complaints or issues under the law.